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Welcome to Proper Coffee Solutions, LLC. (\"Company\", \"we\", \"our\", \"us\"). By requesting an estimate, booking a service, or purchasing equipment from Proper Coffee Solutions, LLC., you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Proper Coffee Solutions, LLC. provides sales, repair, installation, commissioning, and ongoing maintenance for commercial coffee and cafe equipment, including but not limited to espresso machines, grinders, batch brewers, and roasters.

2. Communication and SMS/Texting Policy

To provide efficient service, we utilize text messaging to communicate with our clients. By providing your phone number, you consent to receive SMS messages from Proper Coffee Solutions, LLC.

\nProgram Name: Proper Coffee Solutions, LLC. Alerts & Notifications.
\nProgram Description: You can expect to receive text messages regarding appointment reminders, technician ETAs, service updates, parts delays, estimates, invoices, and general customer support.
\nMessage and Data Rates: Message and data rates may apply depending on your mobile carrier plan.
\nMessage Frequency: Message frequency varies based on your active service requests and open tickets.
\nHow to Get Help: If you need assistance, reply \"HELP\" to any text message you receive from us. You may also contact our support team directly at (346) 386-2442 or email us at propercoffeesolutions@gmail.com.
\nOpt-Out Instructions: You can cancel SMS service at any time. Simply reply \"STOP\" to any of our text messages. Upon sending \"STOP,\" you will be unsubscribed from future text messages.

3. Estimates and Approvals

All estimates provided for equipment sales, repairs, or installations are valid for 30 days unless otherwise stated. Work will not commence, and parts will not be ordered, until the client has formally accepted the estimate or quote. Any changes in the scope of work, hidden damage discovered during repair, or additional parts required will result in an updated estimate that requires client approval before proceeding.

4. Payments and Invoicing

\nPayment Terms: Payment is due upon receipt of the invoice unless alternative net terms have been explicitly agreed upon in writing.
\nDeposits: A deposit may be required prior to ordering specific parts, new espresso machines, or specialized coffee equipment.
\nAccepted Methods: We accept major credit cards, bank transfers (ACH), and other payment methods as outlined on your final invoice.

5. Cancellations and Scheduling

We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule a maintenance or installation appointment. Failure to provide adequate notice may result in a cancellation fee or a minimum dispatch charge.

6. Warranties and Liability

\nParts and Equipment: New equipment and parts are subject to the original manufacturer’s warranty. Proper Coffee Solutions, LLC. does not provide independent warranties on equipment manufactured by third parties.
\nService Warranty: We stand by our workmanship. Labor for repairs and installations is guaranteed for a period of 30 days from the date of service.
\nLimitation of Liability: Proper Coffee Solutions, LLC. is not liable for loss of business revenue, product loss (such as spoiled coffee beans), or indirect damages resulting from equipment failure or downtime before, during, or after our service visits.

7. Privacy

Your personal and business data is handled in accordance with our publicly available Privacy Policy. We do not sell your data, and mobile information/SMS consent will never be shared with third parties for marketing purposes.

8. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

\nBusiness Name: Proper Coffee Solutions, LLC.
\nMailing Address: PO Box 1736, Spring, TX 77383
\nPhone: (346) 386-2442
\nEmail: propercoffeesolutions@gmail.com

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The proper terms and conditions

About us